AI Messaging
AI Messaging
Instant AI-powered replies to guest messages. Review every suggestion before sending, or turn on Autopilot for 24/7 automated coverage.
- 💬 260K+ messages sent and counting
- 📈 10 days avg to 90% AI accuracy
- Guest
Also, is there Wi-Fi in the house, and is it fast enough for video calls?
- AI reply
Absolutely, we have high-speed Wi-Fi available. Our previous guests have had no issues with video calls or streaming.
- Guest
Perfect! That's exactly what I needed to know. I'll go ahead and book it. Thank you!
Key benefits
AI-powered replies
Get instant, contextual suggestions for every guest message based on your listing details and past conversations.
24/7 coverage
Never miss a guest message again. Autopilot responds instantly, any time of day or night.
Continuously learning
Your AI assistant learns from your messaging style and improves its suggestions over time.
Smart escalation
Autopilot knows when to escalate complex questions to you for a human touch.
Save time
Respond to guests faster and more efficiently, giving you more time to focus on your business.
Internal notes
Add private notes to any conversation that only your team can see. Keep track of guest preferences, special requests, and important context so every interaction feels personal and informed.
Pick your AI personality
Choose whose personality the AI autopilot adopts when responding to guests. Replies are shaped by your messaging history and saved memories to keep every response consistent and on-brand.
Escalation rules
Set a confidence threshold so Autopilot only sends replies when it's sure. Messages below your threshold are escalated to you, and frustrated guests are automatically flagged for a human touch.
Message categories
Choose which types of messages Autopilot handles automatically — from check-in instructions to discount requests. Toggle categories on or off and see confidence scores and message volume for each.
Set a reply delay
Configure how long Autopilot waits before sending a reply. Add a natural delay so responses feel personal, not robotic.
Ready to get started?
Works with
All the superpowers you get with ProhostAI
AI Workflows
Create AI-powered workflows that automate tasks like sending messages, creating cleanings, or notifying your team when events happen.
Learn more →AI Memory
Self-improving AI Memory learns about your properties and communication style with no manual training required.
Learn more →Cleanings
Automatically schedule cleanings after guest check-outs. Auto-assign cleanings to cleaners. Auto-notify guests about completed cleans.
Learn more →Scheduled Messages
Create message rules that automatically send to guests on booking confirmation, check-in, and check-out.
Learn more →AI Task Management
Automatically generate and manage tasks from messages and reviews left by your guests. Auto-assign & Auto-notify team members about new tasks.
Learn more →Upsells
Earn more revenue with automated upsells by filling gap nights and selling extra services.
Learn more →Reviews
Write reviews for guests with AI. Automatically analyze reviews and generate maintenance tasks.
Learn more →Guidebooks
Automatically create beautiful guidebooks with AI. Share them with your guests to provide a better experience and reduce questions.
Learn more →Direct Booking
Launch your own professional booking website. Accept direct reservations with secure payments and real-time availability.
Learn more →Guest CRM
Unified guest profiles with complete stay history, spending insights, and contact details across all your properties.
Learn more →Multicalendar
View bookings, gaps, and guests across all your listings in one place on web and mobile.
Learn more →Analytics Dashboard
Monitor response times, AI messaging performance, and cleaner ratings.
Learn more →Mobile apps
Access all features on iOS and Android. Manage your business from anywhere.
Learn more →Push Notifications
Never miss important updates, messages, or urgent tasks.
Team Collaboration
Team chat with real-time presence, typing indicators, read receipts, and group chats. Share photos and see related tasks.
Learn more →Smart Devices
Connect 200+ smart-device brands. Automate guest access codes, temperature schedules, noise alerts, and device activity logs.
Learn more →AI Employees
Named AI teammates with their own personality, goals, and heartbeat. Auditable runs, voice, and shared memory.
Learn more →AI Phone
Voice calls inside your inbox. Recordings, transcripts, and AI summaries on every call.
Learn more →
Download the app
Get instant access to Prohost on your mobile device. Available for iOS and Android.
AI guest messaging FAQ
Can AI really answer my Airbnb guest messages automatically?
Yes. ProhostAI connects to your Airbnb, Hostaway, Hospitable, or Guesty inbox and drafts context-aware replies in seconds. With Autopilot on, high-confidence answers send automatically 24/7, while anything sensitive is held for your approval.
How does ProhostAI know the right answer for my listing?
ProhostAI builds an AI Memory from your past messages, house rules, and listing details, so replies use your real check-in times, Wi-Fi info, and policies instead of generic templates. It keeps learning from every conversation and edit you make.
Will the AI sound robotic or off-brand?
No. You set the tone and personality, and the AI mirrors your voice across languages. It writes like you would, not like a canned auto-responder, and you can review or tweak any reply before it goes out.
What happens if the AI is not sure how to respond?
Every draft is confidence-scored. Low-confidence or sensitive messages are escalated to you or your team instead of auto-sending, so the AI handles the routine questions and a human steps in exactly when it matters.
Does it reply in the guest's language?
Yes. ProhostAI detects the guest's language and replies in it automatically, so international guests get fluent answers without you translating anything by hand.