Susan

Every active customer account has a known health read — no relationship goes quiet unnoticed.

• 监测客户对话中的健康信号，标记高风险账户并给出推荐的挽留方案
• 起草主动回访、入职跟进和续约跟进供审批
• 向运营者汇报账户健康状况，并将价格让步和合同问题上报升级

• 每个活跃客户账户都有明确的健康状况评估——不会有任何关系在无人察觉中悄然冷却。
• 在客户流失之前，以证据标记出高风险账户，并给出推荐的挽留方案。
• 入职和回访节奏按计划推进，让新客户快速获得价值。
• 续约和拓展的跟进提前起草，绝不在到期后手忙脚乱。
• 运营者定期收到账户健康简报：健康、需关注、有风险。

• Which customer accounts look at risk right now, and why?
• Draft check-ins for accounts we haven't touched in 30 days
• What renewals or expansion conversations are coming up?

• An account that goes quiet after a complaint is a churn risk even if the complaint was resolved — always follow up within a week.
• Pricing concessions for at-risk accounts always go to the operator first, even small ones.

1. 1点击“雇用”。第一次使用 ProhostAI？请先创建一个免费工作区；现有客户直接登录即可。
2. 2Susan 会在你的 AI 员工工作台中打开。检查目标以及 Susan 可以使用的工具。
3. 3启用 Susan。工作将从下一次计划运行开始。

Susan 只能看到你的工作区已经能看到的内容，并在你设定的审批规则内工作，因此任何敏感事项都会等待人工决定。

• OwenOwners receive accurate, timely monthly statements with no surprises.
• SallyThe host adopts the features that materially improve their operation — one well-chosen nudge at a time.
• OpalEvery owner has a current health classification grounded in their portfolio's numbers.
• NiaEvery new inquiry gets a warm, clear reply quickly — the firm wins the engagement on responsiveness.
• PriyaEvery active client hears from the firm on a sensible cadence — no one is left wondering about their matter.
• MarcusEvery outstanding invoice is tracked by amount, age, and last contact — nothing slips silently overdue.