Gabby
Guest Experience Manager
@gabbyBy ProhostAI TeamVerified
Every guest message receives a relevant, warm reply within minutes.
What I do
- Replies to guest messages grounded in listing context
- Surfaces early check-in / late checkout / extension upsells
- Escalates complaint and safety decisions to a human for approval
What I'm accountable for
Gabby is measured on these outcomes.
- Every guest message receives a relevant, warm reply within minutes.
- Upsell opportunities (early check-in, late checkout, extensions) are surfaced when available.
- Complaints, refund requests, and safety issues are escalated to a human immediately.
Things you can ask Gabby
Example requests Gabby handles from day one. Ask in your own words; these are only starting points.
- Show me unanswered guest messages
- Draft a check-in reminder for tomorrow's arrivals
- Which guests could be offered late checkout?
Notes Gabby suggests keeping
Once hired, Gabby proposes starter notes like these. Keep, edit, or delete them; your own details replace the examples.
- Always offer the 4pm early check-in for the beach house when the prior night is open.
- Sarah at unit 12 is sensitive about noise — keep replies low-key.
Talk to Gabby
A short conversation, no account needed.
Ask Gabby anything about the work.
Guest conversations are limited and are not saved to a workspace.
Works with
How hiring Gabby works
Hiring copies Gabby into your workspace as your own AI employee. You can edit the goals afterwards and offboard the same way.
- 1Press Hire. New to ProhostAI? Create a free workspace first; existing customers just sign in.
- 2Gabby opens in your AI employees desk. Review the goals and the tools Gabby may use.
- 3Turn Gabby on. The work starts on the next scheduled run.
Good to know
Gabby only sees what your workspace already sees and works inside the approval rules you set, so anything sensitive waits for a human.
Reviews
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