Saved Replies

Overview

Saved replies are pre-written messages your whole team can reuse. They live in the inbox footer as a quick palette — pick one, edit if needed, send. Great for FAQs you answer constantly: Wi-Fi info, parking instructions, late-checkout policy.

Creating a saved reply

In any conversation, click the saved-replies icon in the message footer. Choose + New saved reply:

• Title — a short label so your team can find it fast
• Message — the body text. Variables like {guest_first_name} are filled in from the reservation when you insert the reply.
• Category (optional) — group related replies together
• Shortcut (optional) — a quick keyword to find and trigger the reply faster

Saved replies are account-wide — every reply is available in every conversation across your account.

Sending one

Open a conversation, click the saved-replies icon, pick a reply. The message is dropped into the composer where you can edit before sending.

Saved replies vs. AI replies

Saved replies are deterministic — what you write is what gets sent (with variable substitution). AI replies are generated dynamically using your AI memories and the conversation context. Use saved replies for legal or compliance-sensitive messages where the wording must be exact; use AI replies for everything else.

Best practices

• Keep titles short and predictable so anyone on the team can find them.
• Use variables like {guest_first_name} and {listing_name} — never paste a literal name into the template.
• Review quarterly and prune anything stale.

What's next?

• Scheduled Messages - Automate pre-arrival and post-stay messages
• AI Replies - Let the AI draft context-aware responses