Blog
Product news, operator playbooks and data from the ProhostAI team.
Airbnb message templates for hosts: pre-booking, welcome, check-in, checkout and review request
The five messages every Airbnb stay needs, written to be copied and adapted: a pre-booking message that screens without scaring people off, a welcome that sets expectations, check-in instructions guests actually read, a checkout message that protects your turnover, and a review request that doesn't beg. Plus when to send each one and which to automate.
How to remove an Airbnb review (and how to tell if yours qualifies)
Airbnb removes reviews for exactly five reasons, and the dispute form gives you one reason and 2,500 characters to make the case. Here's what qualifies, what doesn't, how to build the case from the guest conversation you already have, and the structure that fits the form.
How to get more 5-star Airbnb reviews
The typical Airbnb host collects a review on only about 4 in 10 of their stays — and since five in six reviews are already 5 stars, the fastest way to more 5-star reviews is simply to collect more of the ones you've already earned. We measured the four levers that move it across 600+ hosts and a quarter-million stays.
Does AI actually make better Airbnb hosts? We checked the data.
We looked at hundreds of hosts before and after they switched on ProhostAI. Reply times dropped, bad reviews fell, and the hosts who were struggling most improved the most.
Build on ProhostAI: API & MCP for Developers
Connect.prohost.ai opens up ProhostAI as a REST API and a Model Context Protocol server, so your tools and AI agents can read and act on live hosting data.
Introducing AI Workflows
Create event-driven automations in plain language with AI Workflows, from guest messaging and cleanings to tasks, reviews, and team notifications.
ProhostAI now integrates with OwnerRez
OwnerRez users can now connect ProhostAI to automate guest messaging, cleanings, upsells, reviews, workflows, guidebooks, and team coordination.
Automatically turn guest messages into actions with AI Tasks
An AI-powered system that transforms guest maintenance messages into automated, actionable tasks with rapid resolution.
Introducing ProhostAI Autopilot
Every seasoned host knows the 2 a.m. drill: a guest can't find the Wi‑Fi password; another's flight is delayed and they're begging for a midnight check‑in.
Ask AI: your always‑on hosting copilot
Information overload for multi‑property hosts. Google Docs, scattered PDFs, Slack threads—tribal knowledge lives everywhere.
From reviews to revenue: AI Review Analyzer
88% of guests read at least three reviews before booking. Mining them manually is time-sucking and error-prone.
Guidebooks that update themselves
PDF Guidebooks get never read. Static PDFs age like milk—restaurants close, check‑in keypads change.