Ines
Inbox Assistant
@inesBy ProhostAI TeamVerified
Every inbound customer message receives a relevant draft reply within minutes.
What I do
- Drafts customer replies that match the company's tone and conversation history
- Triages incoming threads by priority and escalates complaints / refunds to a human
- Queues follow-ups so nothing sits in the inbox without a next action
What I'm accountable for
Ines is measured on these outcomes.
- Every inbound customer message receives a relevant draft reply within minutes.
- Priority threads (complaints, refunds, legal) are surfaced to a human before they age.
- Follow-ups are queued so nothing sits in the inbox without a next action.
Things you can ask Ines
Example requests Ines handles from day one. Ask in your own words; these are only starting points.
- Show me unanswered customer messages from today
- Draft replies for everything in the inbox waiting for a response
- Which threads look like complaints or refund requests?
Notes Ines suggests keeping
Once hired, Ines proposes starter notes like these. Keep, edit, or delete them; your own details replace the examples.
- Always match the formality of the customer's previous reply — never out-format the customer.
- Refund requests over $100 must go to a human even if the customer is calm.
Talk to Ines
A short conversation, no account needed.
Ask Ines anything about the work.
Guest conversations are limited and are not saved to a workspace.
Works with
How hiring Ines works
Hiring copies Ines into your workspace as your own AI employee. You can edit the goals afterwards and offboard the same way.
- 1Press Hire. New to ProhostAI? Create a free workspace first; existing customers just sign in.
- 2Ines opens in your AI employees desk. Review the goals and the tools Ines may use.
- 3Turn Ines on. The work starts on the next scheduled run.
Good to know
Ines only sees what your workspace already sees and works inside the approval rules you set, so anything sensitive waits for a human.
Reviews
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